PRIVACY POLICY

At Floorwaves OÜ, we value your privacy and are committed to complying with all applicable laws and regulations regarding any personal data we may collect about you when you visit our website floorwaves.eu. By using our website, you agree that we may collect and use your data in accordance with this Privacy Policy.

This Privacy Policy explains what kind of data we collect, how we use it, and what rights you have to protect your personal information. This policy applies only to our website and its visitors and does not apply to data collected through other channels.

Data Controller:
Floorwaves OÜ
Registration number: 12080139
Email: info@floorwaves.eu
Phone: +372 56653224

We collect and process information in accordance with the European Union General Data Protection Regulation (GDPR), effective from 25 May 2018.

Data Collection and Use

What Data We Collect

The information we collect includes both data that you knowingly and actively provide when using or participating in our services or campaigns, as well as any information automatically transmitted by your devices when accessing our website or services.

Your personal data may reach us in the following ways:

When you contact us by phone, email, or online chat
When you browse our website floorwaves.eu
When you comment on, like, or share our posts on social media
When you subscribe to our newsletter
When you comment on posts on our website

Types of Data Collected

Personal Data

We only request personal information when it is necessary to provide a service to you. When contacting us or visiting our website, you may share the following details:

First and last name
Email address
Postal address, country, county, city
Phone number
Communication history between you and us
Information about your web browser and IP address

Log Files

Our website floorwaves.eu uses log files to collect visitor information. The data collected may include:

Type of device used
Internet Protocol (IP) address
Browser type
Internet Service Provider (ISP)
Date and time of visit
Entry and exit pages, and the number of clicks made on the site

The information in log files is used for analyzing trends, administering the site, tracking visitor behavior, and collecting demographic information. The data is not intended to identify individuals.

Cookies

Like most websites, floorwaves.eu uses cookies. A cookie is a small text file stored on your device when you visit a website. Cookies are used to identify preferences, regional settings, and usage choices.

You can disable cookies in your browser settings, but please note that doing so may affect the functionality of certain services.

Cookies are divided into persistent and session cookies. Persistent cookies remain stored on your computer or mobile device after you close your browser, while session cookies are deleted immediately after closing the browser.

Cookies are categorized as follows:

Necessary cookies: Session cookies that allow you to use essential website services. They help authenticate users and prevent malicious account use. Without these cookies, we cannot provide requested services.
Consent cookies: These detect whether users have accepted the use of cookies on the site.
Functionality cookies: These remember your preferences (such as login details or language choices) to provide a more personalized experience and avoid re-entering information.

How We Use the Data

We may use collected information for various purposes, including:

Maintaining, managing, developing, personalizing, and expanding our website
Collecting statistics to improve our services, offers, and understanding of user behavior
Identifying you via phone, message, or email
Sending you information or requesting feedback on our services
Preventing fraud and protecting our website
Enabling social media interactions
Accessing chat history to provide faster support
Improving service quality and browsing efficiency
Developing new products, services, or features
Simplifying communication when you contact us
Analyzing data, researching trends, and evaluating the effectiveness of advertising campaigns

When We May Share Your Data

We may share or transfer your personal data in connection with a business ownership change, merger, sale of assets, financing, or acquisition. You will be informed if your data is transferred and becomes subject to a different privacy policy.

We may share your data with our partner companies that are required to comply with this Privacy Policy. These include our parent and subsidiary companies, joint venture partners, or other affiliates.

We may also share your data with business partners to offer you specific products, services, or campaigns.
With your consent, we may disclose your data for any other purpose.

We are legally obliged to disclose your personal data if required by law. In good faith, we may also disclose information to protect our rights or property, prevent or investigate potential violations related to our services, and ensure the safety of users.

Data Retention

We retain your personal data only as long as necessary for the purposes described in this Privacy Policy. Data is retained and used as needed to comply with legal obligations, resolve disputes, and enforce agreements.

Log files are generally stored for a shorter period unless used to strengthen security, improve functionality, or if a longer retention period is required by law.

Processing of Children's Data

Our products and services are not directed toward children under the age of 13, and we do not knowingly collect data from them. If we become aware that we have collected personal information from a child under 13, we will delete it from our databases.

Your Rights to Protect Your Data

You always have the right not to share your data with us, understanding that this may affect your website experience. Refusing to share data will not result in discriminatory treatment.

If you provide personal data, you acknowledge that it may be collected, stored, used, and disclosed in accordance with this Privacy Policy. You may request details of the data we hold about you.

If we receive your personal data from a third party, we will protect it in accordance with this policy and Estonian law. If you share third-party data yourself, you confirm that you have permission to do so.

Even if you have previously given consent for marketing communication, you have the right to withdraw that consent at any time. You can always opt out of communication and request deletion of your data.

If you believe any data we hold about you is inaccurate, outdated, incomplete, irrelevant, or misleading, please contact us at info@floorwaves.eu or +372 56653224. We will make every effort to correct or remove such information.

If you believe we have violated data protection laws and wish to file a complaint, please contact us with details of the issue. We will investigate promptly and respond in writing with the outcome and corrective actions. You also have the right to contact the relevant supervisory authority.

GDPR Data Protection Rights

We want to ensure that you are fully aware of your data protection rights. Every user has the right to the following:

Right of access – You have the right to request copies of your personal data.
Right to rectification – You have the right to request correction of inaccurate data or completion of incomplete data.
Right to erasure – In certain circumstances, you can request deletion of your data.
Right to restrict processing – You can request limited use of your personal data under specific conditions.
Right to object – You can object to our processing of your data in certain cases.
Right to data portability – You can request that we transfer your collected data to another party or directly to you.

Data Security

The security of your personal information is important to us, but please remember that no method of internet transmission or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee its absolute security.

Floorwaves OÜ takes all reasonably necessary steps to ensure your data is processed securely and in accordance with this Privacy Policy and Estonian law. Your data will not be transferred to any organization or country unless adequate safeguards are in place.

Links to Other Websites

Our website may contain links to third-party websites that are not operated by us. Clicking a third-party link will direct you to their site. We strongly recommend reviewing the privacy policy of each website you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last Modified” date at the bottom of this page. Continued use of our website after any changes constitutes your acceptance of the revised policy.

Last modified: 20/10/2025